Returns / Shipping

Every Summer Heirloom canvas is hand-painted in small batches by our family, so each piece is one of a kind. Small variations in color and line are part of what makes a hand-painted canvas special, and they aren't considered defects.

Processing time

Ready-to-ship canvases ship within [CONFIRM: processing time] business days of your order. During launches and holidays, it may take a little longer. If so, we'll let you know.

Shipping

• Carriers: We ship via [CONFIRM: carriers]. You'll receive a tracking number by email once your order ships.

• Rates: [CONFIRM: rates, e.g., flat rate of $X / free shipping on orders over $X]. Your shipping cost is shown at checkout.

• Packaging: Canvases are shipped flat or rolled, never folded, so they arrive ready to stitch.

• International: [CONFIRM: international. Option A: We currently ship within the U.S. only. Option B: We ship to [countries]. Any customs duties or import fees are the buyer's responsibility.]

Returns

We want you to love your canvas. If something isn't right, contact us within [CONFIRM: return window] days of delivery.

• Canvases must be returned unstitched and in their original condition. [CONFIRM: return conditions]

• [CONFIRM: who pays return shipping] Return shipping is the buyer's responsibility unless the item arrived damaged or incorrect.

• Once we receive and check your return, we'll issue a [CONFIRM: refund to original payment method / store credit] within [CONFIRM] business days.

• [CONFIRM: any final-sale items, e.g., sale canvases or kits with cut threads]

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email us within [CONFIRM: damage window] days of delivery with your order number and a photo. We'll make it right with a replacement (if available) or a refund.

Lost packages

If your tracking hasn't updated in a while or your package says delivered but you can't find it, reach out and we'll help you work with the carrier.

Questions?

Email hello@summerheirloom.com.